The theme lecture on "Customer First Consultation in Medical Dispute Practice" was successfully held
On the afternoon of August 10, 2023, a lecture on "Customer First Consultation in Medical Dispute Practice", delivered by lawyer Yang Shengxi, a partner of
, was successfully held in the Zhiheng Conference Room.
Speaker: Lawyer Yang Shengxi
Yang Shengxi, a lawyer, introduced that medical dispute cases come from a variety of sources and may involve hospitals, clinics, medical institutions, etc. However, medical dispute cases are more complex and sensitive, and it is particularly important for clients to channel their emotions and collect information during the first consultation process.
Yang said that most of the clients in medical dispute cases are anxious and anxious. During the first consultation process, the lawyer must first conduct emotional counseling, enabling the client to sort out clear case ideas through effective questioning. After emotional counseling, the client should collect basic information, including the patient's situation, summary of the dispute, demands and concerns, progress of the case, and evidence information. It is also necessary to clarify the specific demands of the client, such as financial compensation, apology, administrative punishment, etc., and also pay attention to the protection of client privacy.
Yang emphasized that the purpose of the first consultation is to initially evaluate the situation of the case, rather than formally entrust. The client should be clearly informed that more medical records should be provided in the future for professional analysis and threat and risk assessment, and follow-up confirmation consultation should be agreed to strive for the case. For frequently asked questions from clients, Yang suggested that clients should be instructed to keep in touch, cooperate with the investigation and evidence collection, and patiently explain that medical behavior requires professional judgment, and cannot directly give opinions on whether it constitutes a fault. Lawyers should also explain possible demands, as well as the approximate time and cost of the case.
During the interactive exchange session, Lawyer Yang discussed with the lawyers present on issues such as the sealing of medical files, whether medical dispute cases need to pass the appraisal of the Medical Association, and how to ensure the safety of the parties and recover funds in medical beauty dispute cases. The atmosphere was warm and harmonious. Everyone said that Lawyer Yang is proficient in professionalism, clear thinking and rich experience, and the content of the sharing is highly targeted. The examples are detailed. He analyzes complex medical disputes in combination with specific cases, and allows the listeners to understand the business of medical disputes in a simple way. Everyone gained a lot in this lecture.
Lecture site
Professional customer consultation is crucial to the proper handling of medical dispute cases. Through this lecture, lawyer Yang Shengxi explained the professional handling method of the first consultation of customers in medical dispute cases.
adheres to the development concept of "knowledge and action, constant and far-reaching". We firmly believe that professional victory and teamwork will be the key to meeting future challenges and protecting the rights and interests of customers.
Zhiheng will continue to carry out professional exchange activities, enhance its professional level, and provide more professional legal services for all sectors of society with excellent business capabilities and brand influence, so as to promote social progress and development.
Lawyer Profile
Lawyer Yang Shengxi
Partner of
Yang Shengxi graduated from Beijing University of Traditional Chinese Medicine with a bachelor's degree in law (medicine and health) and a master's degree in finance from Indiana University Kelley School of Business.
With legal professional qualifications, drug clinical trial quality management practice (GCP) certificate, health manager and other professional qualifications.
In addition to traditional representation of medical disputes and serving as hospital legal counsel, he has also handled traffic accidents combined with medical accidents, clinical trial infringement disputes, I am not the God of Medicine, overseas surrogacy, improper birth, vaccine liability, TCM medical malpractice, blood transfusion infection with AIDS, illegal medical aesthetics and other rare medical disputes, and received a high proportion of compensation.